Reference

wd.bos Legal Terms For Clear Account Access

wd.bos sets out the Legal terms behind account access, wallet checks and policy requests in one place, so you can understand what happens before opening an account.

Account termsPrivacy requestsLocal-law accessPolicy contact
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POLICY CONTACT ROUTES

Legal Help For Wallet And Login

A clear contact route matters when a Legal clause affects your account. We ask you to send the account detail connected to the issue, describe the action you are requesting and include any relevant payment receipt or status reference. Use the account support path near the cashier area for login, wallet-status and policy questions, including cases where access depends on local law.

Team online

Account access request

Tell us which Legal rule is affecting your login and confirm the phone number attached to your account. We can then direct the request to the appropriate account support path.

Wallet status query

For DANA, OVO, GoPay or QRIS records, include the payment reference and the account name shown at checkout. We use those details to locate the relevant policy event.

Policy change request

Ask us to clarify a clause, request a copy of the applicable wording or report a concern about data handling. We will keep the request tied to your account record.

RECORDS AND CONTROL

How We Handle Account Records

Legal handling covers more than a terms page: it also explains what we retain, why we need it and how you can ask for a change.

Data handling

We use account details to operate access, respond to Legal requests and check activity connected to an account action. We ask only for details needed to identify the relevant record.

Cookie choices

Cookies may support account sessions and policy-page settings on your device. If you ask about a cookie purpose, contact account support and name the page or setting involved.

Account security

Phone verification is required before account access where the flow requests it. Do not share a one-time code with anyone; use the account support route if access looks unfamiliar.

Record retention

We retain account and transaction records for the period needed to handle account administration, policy duties and disputes. You can ask which record category relates to your request.

Who to contact

Send Legal questions through the account support route beside the cashier path. Include your account identifier, the clause concerned and a short description of the requested action.

Requesting changes

You may ask us to correct account details, explain a data use or assess a deletion request. We first verify account ownership before making a record change.

Legal Answers For Your wd.bos Account

These Legal answers cover the questions you may have before opening an account or asking us to change an existing record. We keep the wording practical, while local availability remains subject to local law and the account checks described in the applicable terms.

Legal covers the terms for account access, privacy, cookies, account security, payment records and policy requests. It also explains how we handle changes when access depends on local law.

Yes, the Legal wording is intended to explain the account relationship for Indonesia. Availability and eligibility still depend on local law, and some account actions may differ by location.

Phone verification helps us confirm account ownership before access. If the number or code does not work, contact account support rather than sharing the code with another person.

Use the account support route and state whether you want a correction, an explanation of data use or a deletion assessment. We verify ownership before changing or disclosing account records.

DANA and QRIS references may be linked to an account action so we can identify a payment record or resolve a status question. Include the reference when asking for clarification.

Yes. Tell account support which device or policy page showed the cookie setting and what you want explained. We can identify the relevant session or page setting for your request.

Send the question through the account support path near the cashier area. Quote the clause or policy date you saw, and we will connect your request with the applicable wording.